One Housing Group
Recruitment Model Review | Housing & Social Care | London
miloHR was engaged to conduct an independent review of the recruitment delivery model for One Housing Group (now known as Riverside), a large housing association employing over 2,000 people.
The organisation had outsourced its recruitment function to a Recruitment Process Outsourcing (RPO) provider and wanted an external assessment of whether the service model, costs and delivery structure were appropriate for the organisation.
The project focused on analysing recruitment performance, reviewing the commercial arrangement and identifying whether alternative recruitment models could improve efficiency and reduce long-term costs.
Overview
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The organisation had outsourced both permanent and temporary recruitment through a single provider. Leadership wanted an independent review to understand:
Whether the current RPO model was delivering value for money
If recruitment performance and service levels were appropriate
Whether a different recruitment delivery model could improve outcomes
The review involved analysing contracts, performance reports, recruitment procedures and cost data to identify opportunities for improvement.
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MiloHR conducted a structured desktop review of the existing recruitment model, analysing key documentation and operational data.
Key activities included:
Service Model Review
Assessment of the existing RPO and Managed Service Provider recruitment arrangement, including service levels, processes and delivery structure.
Commercial Analysis
Review of recruitment costs, including permanent hiring fees, temporary worker margins and overall cost-per-hire metrics.
Performance Review
Evaluation of supplier performance using service level data, recruitment metrics and hiring manager feedback.
Process & Governance Assessment
Analysis of recruitment procedures, hiring manager responsibilities and onboarding processes to identify operational inefficiencies.
Market & Delivery Model Comparison
Exploration of alternative recruitment delivery models, including in-house recruitment functions and hybrid solutions.
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The review identified that the outsourced provider was delivering a generally strong service with most service levels being achieved and hiring manager feedback remaining positive.
However, several structural opportunities were identified:
Outsourcing recruitment created significantly higher long-term costs compared with building an in-house recruitment function
Hiring manager processes and onboarding responsibilities created operational delays
Recruitment data and internal metrics were not fully integrated with broader HR analytics
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MiloHR delivered a strategic review outlining options for improving the recruitment model, including:
Opportunities to reduce recruitment costs through alternative delivery models
Recommendations to strengthen recruitment governance and hiring manager accountability
Guidance on how an in-house recruitment function could significantly reduce cost-per-hire
The review provided leadership with a clear, independent assessment of the current model and practical options for improving recruitment delivery in the future.
Agency Cost Management
In an industry where every penny counts towards saving lives and improving care, managing agency costs is paramount. miloHR stands at the forefront of driving efficiency, significantly reducing agency spend and ensuring that funds are allocated where they're needed most. We have a proven track record of helping companies within the social care sector save millions, transforming financial challenges into opportunities for growth and sustainability.
