Diverum
Fixed Term Head of Talent | Healthcare Organisation | National
miloHR supported Diaverum, a global kidney care provider operating across 20+ countries with more than 13,000 employees, during a period of HR and talent transformation.
Working closely with senior leadership, Miles led the delivery of a new HR and talent strategy to modernise recruitment, improve workforce planning and introduce scalable HR systems.
The engagement focused on strengthening hiring processes, improving onboarding and implementing more structured HR frameworks to support the organisation’s continued growth.
Overview
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Diaverum needed to modernise its HR and talent infrastructure to support international growth and improve recruitment efficiency.
Key challenges included:
Outdated HR systems and fragmented recruitment processes
Slow onboarding and hiring timelines
Inconsistent policies and HR documentation
Limited workforce data and reporting for leadership
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Miles partnered with senior leadership to design and deliver a new HR and talent strategy.
Key initiatives included:
HR Strategy & Systems Transformation
Designed a new HR strategy aligned with business growth
Overhauled HR systems including ATS and careers platforms
Implemented a new onboarding platform
Policy & Compliance Framework
Reviewed and standardised HR policies and contracts
Introduced automation and improved governance
Talent & Workforce Planning
Introduced competency-based job frameworks
Embedded diversity and inclusion principles into recruitment
Employer Brand & EVP
Developed employer branding and employee value proposition initiatives to strengthen attraction and engagement
HR Process Improvement
Introduced analytics, surveys and A/B testing to improve recruitment performance
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The work delivered measurable improvements across recruitment and HR operations.
Key results included:
35% reduction in time-to-hire
45% faster onboarding process
40% improvement in candidate-to-hire ratios
50% increase in employer brand engagement
Recruitment systems integrated with HR platforms enabling board-level workforce reporting
Agency Cost Management
In an industry where every penny counts towards saving lives and improving care, managing agency costs is paramount. miloHR stands at the forefront of driving efficiency, significantly reducing agency spend and ensuring that funds are allocated where they're needed most. We have a proven track record of helping companies within the social care sector save millions, transforming financial challenges into opportunities for growth and sustainability.
